Fix a checkout or payment problem
Check a failed payment form or purchase before trying again.
Before another payment attempt
- Open Account settings and check Billing to see whether your plan or payment is still processing.
- If you received a payment confirmation or see a charge, do not submit the payment again while the plan updates.
- If no payment was completed, return to Plans and reopen checkout. Check the selected plan and price before continuing.
A payment form error does not confirm whether Stripe completed a payment. Check your plan before retrying.
If checkout still fails
- If Stripe rejects a card, check the details in the secure payment form or choose another available payment method.
- If the form will not load, refresh once and check VidCC service status for a billing incident.
- If your purchase completed but your plan has not updated, review Billing again before starting a new checkout.